Privacy Policy

Mates Rates Services Pty Ltd · Last updated 21 August 2026

The short version: we don't retain your audio or your transcripts. Audio is processed in transit by a named transcription provider under a zero-retention agreement, and discarded. Nothing is ever sent on your behalf.

What we process, and what we keep

Voice audio — streamed from your device directly to AssemblyAI for transcription, processed in transit, never stored by us or retained by them (zero-retention agreement).
Transcripts — processed to clean your dictation and extract schedule information, then discarded. Not stored.
Structured schedule data — events and holds you confirm, and learned scheduling preferences. Stored, linked to your account, used only to make the product work.
Account data — an anonymous device identifier; your email only if you choose Sign in with Apple.
Usage analytics — counts and durations of feature use (via PostHog). Never the content of anything you say or type.

Who touches your data

AssemblyAI (transcription, in transit, zero retention) · Vercel (hosting, Sydney) · Neon (database, Sydney) · AI Gateway model providers (text processing, zero-retention routing) · PostHog (usage analytics) · Apple (sign-in and subscriptions). We never sell data, and nothing is shared for advertising or tracking.

The keyboard

The keyboard requests Full Access so dictation can reach the transcription service. It does not log keystrokes and does not read what you type in other apps. iOS never loads third-party keyboards into password or payment fields — those always use Apple's own keyboard.

Your controls

Calendar and reminder writes go only to Chalked's own calendar and list — your existing items are never modified. Every hold has instant undo. Revoke calendar, reminders, or microphone access in iOS Settings any time, and contact us to delete your account data entirely.